Organizational leadership
Senior Software Engineering Director at Evernorth Health Services / Cigna Healthcare, with progression from senior manager to director to senior director since 2019.
Engineering Executive | Technology Leader | Builder of High-Performing Organizations
I build and lead engineering organizations that turn complex business problems into measurable outcomes.
Over more than two decades across healthcare, media, financial services, and telecommunications, I’ve built high-performing technology teams, aligned engineering strategy with enterprise priorities, and led organizations through transformation, modernization, and large-scale delivery.
I’m an engineer by foundation and an executive leader by experience. I believe the best technology organizations are built on exceptional talent, clear accountability, technical credibility, and trust.
I lead technology organizations that have to deliver under real enterprise constraints: regulated environments, complex stakeholders, and work that only matters if the business can use it.
Senior Software Engineering Director at Evernorth Health Services / Cigna Healthcare, with progression from senior manager to director to senior director since 2019.
Operational analytics spanning client, claims, provider, and regulatory/compliance work, including commercial Rx teams and HEDIS quality reporting.
More than two decades across healthcare, media, financial services, and telecommunications—from AT&T through Evernorth.
Healthcare quality, HIPAA, NCQA compliance, and earlier regulatory reporting in student loan operations.
Technical credibility is not a hobby I left behind. It is how I hire, how I set standards, and how I earn the right to ask teams for excellence.
I am particularly strong at identifying and hiring excellent technologists, then developing them into teams that can carry real responsibility.
I create alignment around what the business actually needs, then drive teams through completion instead of leaving work stranded in process.
I protect engineering teams from unnecessary organizational noise, competing priorities, and friction so they can solve the problem—while still holding the line on results.
I build long-term professional relationships. Trust is foundational. When I make a commitment, I take keeping my word extremely seriously.
Leaders should create clarity, remove friction, develop people, and accept accountability for outcomes.
Each chapter expanded organizational responsibility, business impact, and technical complexity—not just a longer title.
Cigna Healthcare / Evernorth Health Services
Healthcare operations need trustworthy reporting, analytics, and quality measurement across client, claims, provider, and regulatory domains. I lead an organization delivering reporting, analytical data enablement, full-stack engineering, DevOps, and SaaS solutions—including commercial Rx teams and HEDIS quality reporting, with digital measures for interoperability to maintain NCQA compliance.
Warner Brothers Discovery Inc.
After the Scripps Networks acquisition, media operations needed a coherent analytics picture. I led integration of data and analytics platforms so reporting and business intelligence could support global media operations, unifying disparate data sources into a cohesive analytics ecosystem.
Scripps Networks Interactive
Lifestyle media brands needed data applications that supported strategy and audience decisions. I directed development of analytics tools and scalable solutions for HGTV, Food Network, Travel Channel, and 85 other lifestyle media brands, after first leading database marketing to improve audience engagement and growth.
The E.W. Scripps Company
Newspaper and digital properties needed decision-makers to see what the audience was actually doing. I progressed from specialist to manager to director, oversaw BI and analytics, built reporting for executive decisions, and pioneered web analytics adoption across newspaper digital properties.
Edfinancial Services
Student loan operations needed reliable reporting for portfolio management and regulatory compliance. I analyzed financial operations data and developed automated reporting solutions so that work did not depend on manual production.
AT&T
Telecommunications growth depended on customer engagement and commercial execution. I managed sales and marketing initiatives, led teams in telecommunications solutions, and built the data-driven decision-making foundation that has defined the rest of my career.
Technology is the means. The work is judged by whether the organization could make better decisions, stay compliant, and deliver.
Additional recent work—including agentic workflow enablement, tooling adoption, and operating-model planning—is in the portfolio.
"Will possesses that rare combination of a brilliant, analytical mind matched with dominant genes for customer service and business acumen."
"Will puts crucial strategic information at the fingertips of decisionmakers in ways they can actually use."
"Will Austin is a well-poised leader and champion for innovation and change."
"I was always impressed with Will's ability to balance data engineering skills with creative strategies to deliver solutions."
"Will is an expert in so many aspects of engineering including full-stack application development, customer engagement & metrics, API's, all things data, cloud engineering and the list goes on and on."
"Will is always learning something new and challenging himself, a facet of his insatiable curiosity."
"He's one of the most detail-oriented people I know, levelheaded, not to mention a wizard when it comes to anything analytics."
"Will is one of the brightest people I have encountered in my career."
"He is an absolute joy to work with, loves to tackle any problems, and is very inventive in coming up with new ideas."
"Will is the master of web analytics."
I am an executive who remains a serious engineer. Cloud, data, software architecture, and AI/ML matter here as current technical credibility—not as a primary identity.
Bachelor of Science, Management
Computer Science & Human Resource Development · Haslam College of Business
Class of 2000Leadership assessments that remain useful context: EQ-i 2.0 and Leadership Circle Profile.
Learning to Lead so Others Will Follow
Evernorth Health Services View EQ-i 2.0 AssessmentLCP 360 Certification - Kouzes and Posner
Scripps Networks InteractiveCustom Microsoft Training
Edfinancial ServicesFundamentals of SQL
Edfinancial ServicesAdvanced Querying
Edfinancial ServicesCourse 50027
Edfinancial ServicesMicrosoft SQL Server 2008 - Course 2778
Edfinancial ServicesMCSE
Haslam College of Business, UTMOUS
Haslam College of Business, UTI’m always interested in conversations about technology leadership, engineering organizations, AI, enterprise transformation, and difficult problems worth solving.