Last 12 Months

Lead HEDIS quality reporting initiatives including driving digital measures for interoperability to maintain NCQA compliance. Oversee clinical informatics programs spanning healthcare data standards, quality metrics, and regulatory reporting requirements.

Run operational analytics across four critical healthcare domains: client analytics, claims analytics, provider analytics, and regulatory/compliance. Lead commercial Rx teams delivering pharmacy benefit insights and reporting.

Defined an end-to-end delivery modernization approach focused on fixing intake bottlenecks and creating a reusable capability map spanning intake → prioritization → requirements → engineering execution, including concepts for AI-assisted requirements and metadata-rich story creation.

Advanced unified intake strategy reducing fragmented intake sources (email, IM, hallway requests) and emphasized "qualifying the customer" early to improve first-pass success and reduce churn in the delivery pipeline.

Supported enterprise adoption of agentic workflows integrated with GitOps, including discussions and demos of Agent Core with attention to onboarding and cost governance/chargeback considerations for sustainable AI adoption.

Helped plan and refine Hub & Spoke operating model activities, including survey mechanics (anonymity, distribution strategy) and workshop facilitation planning with stakeholders to drive organizational alignment.

Produced and shared tooling adoption reporting including Cursor usage reporting with visibility into enterprise-wide adoption patterns. Established frameworks for cost governance and usage visibility across development tools.

Engaged Gartner research to inform enterprise direction on analytics/AI-related themes including knowledge graphs and semantic layers. Shared follow-up insights internally to guide technology investment decisions.